Frequently Asked Questions
Everything you need to know about your fitness journey and orders.
What are your shipping rates for heavy gym equipment?
We offer tiered shipping based on weight. Standard accessories ship for a flat rate, while large items like treadmills and power racks are shipped via specialized freight carriers to ensure safe delivery.
Do you offer professional assembly services?
Yes, we partner with certified technicians nationwide. You can select 'In-Home Assembly' at checkout, and a professional will contact you to schedule a setup time once your equipment arrives.
What is your return policy for fitness gear?
We offer a 30-day return policy on all unused items in their original packaging. Please note that for large equipment returns, a restocking fee and return shipping costs may apply.
Does my equipment come with a manufacturer warranty?
Most of our cardio and strength equipment includes a manufacturer warranty covering the frame, parts, and labor. Specific warranty periods vary by brand and are listed on each product page.
Can I track my order in real-time?
Absolutely. Once your order ships, you will receive an email with a tracking number and a link to our tracking portal to monitor your delivery progress.
Do you offer financing options for larger purchases?
Yes, Fitness Superstore offers flexible financing through Affirm and Klarna, allowing you to pay for your home gym equipment in monthly installments.